February 24, 2005

Petty Customers Sometimes the customer

Petty Customers

Sometimes the customer isn't always right but sometimes you may regret proving them wrong.

We have a customer that has resorted to pettyness because we stood up to them and proved them wrong. So now this person is disecting every part we send them looking for defects, no matter how small.

We have sent them parts in which the handle is simply just flipped onto the wrong side of the part, easy to correct just flip it back over. They refuse to do that, saying they feel we installed it incorrectly and that is why it is on the wrong side. So they are sending back all those parts to us. So when the parts get here we will simply flip the handle over and re-send them back to them.

We have decided to put up with the pettyness and stand our ground though, I'm glad about that.

Posted by Quality Weenie at February 24, 2005 08:25 AM