August 29, 2008

I Use To Love HP

I currently have a HP notebook (2 1/2 years old), our last notebook was an HP and our current printer is an HP.

Never had any trouble with them at all ...

Until now, but of course when I am unemployed and really can't go without a computer.

We have a HP Pavilion dv8000

And the fan started making noises yesterday evening.

Fan, can't be too bad right?

Stop by a computer place near the house today and they said $80 parts / $80 bucks labor that is IF we can even get the fan.

Call HP, they said warranty is over but they can send a fan for $63 or I could send the computer to them and they will replace the fan.

Being unemployed I can't be without a computer.

I am pissed, a fan goes after only 2 1/2 years? And $160 to replace a freaking fan? That is if I can even find a fan around here.

Of course HP has outsourced their customer service to India, so I spent twice as long on the phone because I couldn't understand her that good only to have her accuse me of spilling something in the computer to cause the fan to go or as she suggested maybe my kids did something to the computer.

A big FU to HP for accusing me of breaking the fan and for having the fan go after only 2 1/2 years of use.

Posted by Quality Weenie at August 29, 2008 11:16 AM | TrackBack

Ugh. I feel your pain. I have heard that if you ask tech support for someone in the states they will transfer you... but I don't know if it's true.

I need to call Dell, but it's so much b.s. I keep putting it off... [sigh]

Good luck whichever path you take...!

Posted by: pam at August 29, 2008 03:31 PM

I'm on my second Dell. They've been great. Seems like a fan shouldn't be that much and they aren't that hard to put in. It's a 5 minute job if that.

Posted by: Navy CPO at September 3, 2008 09:46 AM

Their prices seem high. Try this:

Posted by: Harvey at September 5, 2008 07:19 PM