The Quality Post
Quality is Job 1, the Drink of Quality, Quality with a capital “Q”, Quality Care… what do these things really mean? According to the dictionary it means: a. Superiority of kind. b. Degree or grade of excellence. To people it means getting a good product that does what it’s suppose to do when you expect it to do it.
I work in the Quality field, which means day in and day out all I concern myself with is that the product going out the door is a “Quality” product. Which means making sure the parts we make are being made to the standards set by our customers. I have all kinds of methods available to me to make sure that happens, from the most technical methods (statistics) to the simplest methods (“you are doing a great job”). But it is up to me to figure out which one needs to be used to figure out a problem. But no matter which method I use to all comes down to the person making that part.
Quality means doing something to the best of your abilities and having pride in what you do. No matter how much our world gets automated, the person running that machine still needs inherent pride in what they are doing. That is what Quality all boils down too, pride in doing your best. A business can use all latest Quality tools, fancy machines and statistics it wants but pride in what you do, caring about what your sending out the door will be the final say once in the customers hands. And it doesn’t cost you anything in time or output to pay attention to the details of what your doing. Maybe that is what is America needs today, a bigger sense of pride in doing what you do everyday.
Posted by Quality Weenie at August 10, 2004 12:40 PM