Quality, ummm what's that?
I was here until 8pm last night. Why you ask? Well let me tell you.
It seems that the person that heat transfers warning labels onto the material we use to make our products with grabbed the labels that said for PVC material instead of the cloth material labels.
So what's the difference?
The PVC labels won't stick to cloth material. They will peel off.
So what you ask?
So our entire order that goes out today (Wednesday), that's 900 parts, had labels that peeled off. We didn't find this out until noon Tuesday.
This is where it gets interesting.
Since the line workers were busy getting the other orders ready we couldn't use them to tear down the bad parts (we can reuse some of the parts) and start getting the new parts staged to be made. So the salary people were out there yesterday tearing down the parts, seperating the reuseable pieces and staging the parts so the new parts could be made. What makes this so amazing is that even the President of the company was out on the floor in his suit helping tear down the parts.
So we get everything tore down and then realized that no matter how we calculated it we would not beable to make 900 pieces Wednesday to ship out Wednesday. So yep, the salary people were put on the line and we made about half the pieces needed Tuesday night. And yes the president was out on the line helping to make the parts also. We then realized that we would run out of cloth material to make the parts and we will end up 65 pieces short for Wednesday's shipment.
So the lesson kids is to look at the label to make sure you actually grab the correct box instead of assuming you have the correct box.
We scrapped out 900 pieces, and will short ship to our customer Wednesday all because someone was to lazy to read a label.
Yep Quality Engineers lead quite exciting lives.